Privacy Policy

Effective date: September 17, 2024

Welcome to Approud Studio. We are committed to delivering high-quality software solutions while maintaining transparency, integrity, and professionalism in our practices. This policy page outlines the key policies that govern our interactions with clients, employees, and partners.

1. Privacy Policy

At Approud Studio, we take your privacy seriously. We collect only the information necessary to provide our services, and we ensure that your data is handled with the utmost care.

  • Data Collection: We collect minimal personal data, such as name, email address, and payment information, strictly for service provision.
  • Data Usage: Your data is used solely for the purposes of communication, project management, and delivering software products. We do not sell, share, or rent your information to third parties.
  • Security: We employ industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

2. Terms of Service

By engaging with Approud Studio, you agree to the following terms of service:

  • Project Initiation: Work begins after both parties agree on a scope, timeline, and budget. A contract is signed, and an initial payment is made before the project starts.
  • Changes and Modifications: Any changes to the scope of work will be discussed and agreed upon in writing. We reserve the right to adjust timelines and pricing based on scope changes.
  • Payment: Payment schedules are agreed upon in the project contract. Late payments may incur penalties as specified in the agreement.
  • Ownership: Upon full payment, clients retain ownership of the final product and all associated intellectual property unless otherwise stated.

For the full terms, please review our Terms of Service.

3. Refund and Cancellation Policy

We strive to ensure that our clients are satisfied with the services we provide. However, we recognize that there may be instances where cancellations or refunds are necessary.

  • Cancellation: Clients may cancel a project at any time. However, fees for work completed up to the point of cancellation will apply, and non-refundable upfront payments (if applicable) will be retained.
  • Refund: Refunds are available only for services not yet rendered. If a project has been initiated, no refunds will be provided for the work already completed.
  • Disputes: In the event of any disputes regarding the quality or completion of work, both parties agree to first engage in mediation before pursuing further legal actions.

4. Code of Conduct

We believe in maintaining a respectful and professional environment both internally and with our clients.

  • Respect and Inclusion: We treat everyone with respect, regardless of background, role, or experience. We foster an inclusive workspace where every team member is valued.
  • Professionalism: We maintain a high level of professionalism in all communications, project engagements, and work products.
  • Collaboration: We encourage open communication and collaboration, ensuring that client needs are met while respecting the boundaries and expertise of our team.

5. Intellectual Property

Approud Studio adheres to strict intellectual property laws and ensures that all software and digital products are created with respect to copyright, patents, and licensing agreements.

  • Client Ownership: After final payment, clients own the rights to the software or digital product delivered by Approud Studio. We retain the right to showcase certain projects in our portfolio unless otherwise agreed.
  • Open Source: When applicable, we contribute to and use open-source software, ensuring compliance with licenses such as MIT, GPL, and others.
  • Third-Party Tools: Any third-party tools or libraries used in a project will be properly licensed, and clients will be informed about their usage and any related restrictions.

6. Support and Maintenance

We offer ongoing support and maintenance to ensure that your software products remain functional and secure post-launch.

  • Post-Launch Support: We provide free bug fixes for a limited time after the project launch, as outlined in the project contract.
  • Maintenance Plans: We offer optional maintenance plans that include updates, upgrades, and ongoing support for your product.
  • Service-Level Agreements (SLAs): For mission-critical applications, we can create custom SLAs to ensure rapid response times and prioritized support.

7. Security Policy

Security is a top priority at Approud Studio. We implement robust security practices in all of our development processes.

  • Data Protection: All client data is encrypted both in transit and at rest. We regularly audit our systems for potential vulnerabilities and apply security patches promptly.
  • Secure Development: We follow best practices for secure software development, including regular code reviews, automated testing, and secure deployment pipelines.
  • Incident Response: In the event of a security breach or incident, we will notify affected parties immediately and take all necessary steps to mitigate the damage.

8. Contact Us

If you have any questions regarding our policies or services, feel free to contact us:

Email: [email protected] Phone: +84 028 3628 1099 Address: 1 Dang Van Sam Street, Ward 9, Phu Nhuan District, Ho Chi Minh City, Viet Nam

Thank you for choosing Approud Studio. We look forward to working with you and delivering innovative solutions to meet your needs.